From Quality Assurance To Total Quality Management There is a new way to measure quality. The concept, soon to replace much of what is known as quality assurance, calls for a change in culture. New to human services, the manufacturing industry described it as a revolutionary management philosophy over 50 years ago. It is called total quality ... Short Course
Short Course  |   November 01, 1991
From Quality Assurance To Total Quality Management
 
Author Affiliations & Notes
  • Carol M. Frattali
    Director, Health Services Division American Speech-Language-Hearing Association
Article Information
Hearing Disorders / Practice Management / Professional Issues & Training / ASHA News & Member Stories / Attention, Memory & Executive Functions / Short Courses
Short Course   |   November 01, 1991
From Quality Assurance To Total Quality Management
American Journal of Audiology, November 1991, Vol. 1, 41-47. doi:10.1044/1059-0889.0101.41
History: Received July 23, 1991 , Accepted August 21, 1991
 
American Journal of Audiology, November 1991, Vol. 1, 41-47. doi:10.1044/1059-0889.0101.41
History: Received July 23, 1991; Accepted August 21, 1991
Acknowledgments
The author wishes to thank Barbara Goldberg, Director of ASHA’s Editorial Services, for her valuable editorial comments on an earlier draft of this manuscript.
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